Connection lost with cloud services

Hi

After a while, the system no longer sends data to the cloud.

I've been trying for a few days to see the graph and the consumption of the house, but nothing appears on the application.

I see iMeter in the local network.

I upgraded to i.75.98.1(20221011), but I don't see anything on the application.



But in the Quick setup I see the values.



What can I do?

Thanks,  Misu


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Hi:

This is the local page of "monitor.html", it means the Wi-Fi energy meter can do the measurement correctly.




The below pic is the page in IAMMETER-cloud, it means the energy meter never reported data to IAMMETER-cloud yet.


So the problem may occur in the network connection.
There are some possible cases.
1 do not configure the wifi of the energy meter correctly(no local IP allocated)
2 the wifi energy meter had connected to the router but was blocked to the internet by the router for some reason(there are some firewall settings in your router)
3 use the MQTT but do not configure IAMMETER-broker correctly.

Based on these possibilities, please provide such information below.
1 whether you visit the monitor.html by local IP or 11.11.11.1 (please keep the URL address of the browser in the snapshot when you provide it)
2 please give me the snapshot of basic.html (hide the SN)

my system was working fine until a power failure and now i have no reading. what could be wrong?

please let me know,weather the local ip of the device is still accessible?

my system was working fine until a power failure and now i have no reading. what could be wrong?

restart it ... it happened to me ... I restarted it and then it connected to the cloud.   


you can fiscally restart it or you can restart it via direct wifi connection 

my system was working fine until a power failure and now i have no reading. what could be wrong?

restart it ... it happened to me ... I restarted it and then it connected to the cloud.   


you can fiscally restart it or you can restart it via direct wifi connection

restart it ... it happened to me ... I restarted it and then it connected to the cloud.   you can fiscally restart it or you can restart it via direct wifi connection 
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